Our Approach
Our Approach: Winning in Insurance Defense & Claims Management
The landscape of insurance defense and claims management is a constant battlefield, where carriers—whether large, small, or startups—face both immense challenges and opportunities. Many insurers perceive this industry as an uphill battle, where success is uncertain. However, with the right strategy, the overall war can be won. Neil L. Salters specializes in transforming claims operations, litigation management, and dispute resolution strategies to drive superior outcomes and long-term success.
The Key to Our Success: A Winning Mindset
A fundamental issue plaguing many insurance claims departments today is the lack of a clear strategic vision. Too often, claims personnel—whether adjusters or management—operate reactively, avoiding risks and making conservative decisions that ultimately hinder success.
Without a focus on proactive claims management, aggressive litigation strategy, and results-driven arbitration, carriers fall into financial trouble, suffering from under-reserving, ineffective trial strategies, and unnecessary legal expenditures.
Our approach is built on a results-driven philosophy that prioritizes:
Strong collaboration between underwriting and claims to ensure a seamless, effective process.
Removing underperforming claims personnel who create inefficiencies and increase risk exposure
Leveraging binding arbitration with structured high/low agreements to minimize costs and eliminate prolonged litigation.
Early and aggressive mediation strategies that optimize settlements and reduce claim development.
Meticulous third-party administrator (TPA) oversight to ensure efficiency, accountability, and performance.
Strategic claim resolution practices to combat negative financial development and protect profitability.
Winning a set percentage of cases annually – not just through defense verdict, but also through favorable settlements and superior legal positioning.
Unparalleled Expertise in Insurance Operations.
Mr. Salter’s hands-on approach is not just about providing solutions—it’s about empowering organizations to develop internal expertise.
The 10 Core Principles of Winning in Insurance Defense
At the heart of our claims and litigation management methodology are ten key principles designed to optimize results and maximize cost-efficiency:
Underwriting & Claims Collaboration: Poor underwriting can destroy effective claims handling, and vice versa. These teams must work together seamlessly.
Eliminating Underperformance: Keeping ineffective claims personnel is a guaranteed path to failure. We identify weaknesses and provide solutions.
Binding Arbitration with High/Low Agreements: This ensures cost-effective resolutions with minimal risk and no prolonged appeals.
Early & Proactive Alternative Dispute Resolution (ADR): Leveraging ADR methods like mediation significantly reduces claim expenses and legal exposure.
Aggressive TPA Oversight: If you use a TPA, it must be highly competent and rigorously managed to deliver the best results.
Timely Claim Resolution & Proper Reserving: Strategic settlements and reserving practices prevent negative financial development and legal missteps.
Winning a Defined Percentage of Cases: A fixed percentage of cases must be successfully resolved or litigated favorably, impacting financial performance.
Essential Qualities for Defense Counsel: A vested interest in your success, and competent oversight assuring quality control, and alignment with goals.
Specialization in Process & Protocols: Developing specialized procedures ensures consistency and efficiency across claims operations.
Early & Honest Case Assessments: Comprehensive and realistic evaluations of claims and litigation strategies are essential to long-term success.
Mr. Salters has developed an unparalleled expertise in Insurance Operations.
Over the course of more than 40 years, as defense counsel, plaintiffs counsel, insurance company executive and appellate counsel, Mr. Salters has developed Unique Expertise in developing methods, protocols and programs that enable claims operations to exceed expectations and deliver successful results along all Lines of Business.
Contact Neil L. Salters, ESQ.
Over the course of more than 40 years, as defense counsel, plaintiffs counsel, insurance company executive and appellate counsel, Mr. Salters has developed a Unique Expertise in Insurance Operations.